Hotel Shattuck Plaza
  • 02-Feb-2023 to Until Filled (PST)
  • Berkeley, CA, USA
  • Salary
  • Full Time

Medical, Dental, Vision, Life & 401k

What We Look For...

We are seeking an Director of Operations to join the team at Hotel Shattuck Plaza, A luxury boutique hotel in Berkeley, California to assist the General Manager in managing hotel day to day operations, maintaining product quality, service quality and profitability of the property. The Director of Operations will assure the overall success of the hotel by meeting or exceeding the planning objectives for revenue, profit, guest satisfaction and product quality. They will directly manage Front Office Manager, Rooms Division, and Housekeeping Department. This position requires a confident, self-motivated individual with an ability to make decisions and take responsibility for them.

Our ideal candidate is:

  • A confident and self-motivated individual with ability to make decisions and take responsibility for them.
  • A well-suited candidate will have proven success in reacting and adjusting quickly to changing conditions and identifying practical ideas for dealing with them.

We are committed to finding creative team players who have what it takes to get the job done. Does that sound like you?


  1. Oversees the operations of both (Rooms and Food and Beverage) by setting the objectives, measuring performance, and supervising the department heads.
  2. Achieves Legendary customer service goals by monitoring the service provided and developing and implementing strategies to achieve Legendary service levels. This position is empowered to guarantee total guest and associate satisfaction and utilizes GSS to create plans to exceed goals.
  3. Ensures that all new associates receive a thorough orientation and on-going technical training.
  4. Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
  5. Drives and Implements the forecast process and approved budget; monitors revenues and costs daily and takes corrective action when necessary.
  6. Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses to ensure FLEX and FLOW is adhered to.
  7. Monitors service and teamwork on a regular basis and counsels' employees on providing Legendary service and teamwork.
  8. Drives and executes safety training for the entire hotel to include (Safety meetings, ongoing trainings by Dept and associate)
  9. Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
  10. Develops and implements strategies to achieve Employee Satisfaction Index goals.
  11. Acting MOD while the GM is offsite.
  12. Creates a positive work environment for all employees.
  13. Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate.
  14. Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
  15. Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established Radiate Hospitality's guidelines.
  16. Maintains safe and secure environment for customers and employees.
  17. Ensures that all employees follow safety rules and emergency procedures.
  18. Takes corrective action where required to improve safety of work areas.
  19. Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.
  20. Resolves problems for guests and employees with efficiency and ethics.
  21. Prepares schedules and sets deadlines to ensure timely completion of work.
  22. Trains all unit staff positions and ensures that all tasks are completed.
  23. Initiate employee recruitment, promotion, discharge, or transfer, and performing employee evaluations.
  24. supervises day to day activities of subordinates and assigns responsibility for specified work or functional activities.
  25. Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
  26. Take pride in representing Radiate Hospitality professionally and at all times projects a favorable image in the community and with our guests.
  27. Performs any other duties asked by supervisor to support the hotel's objectives within the associate's ability.
  28. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  29. Disseminates Radiate Hospitality policies & procedures to subordinates.
  30. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Business Acumen - Aligns work with strategic goals. Conducts cost-benefit analyses. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions.

Business Ethics - Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.

Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

Strategic Thinking - Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external threats and opportunities. Understands organization's strengths & weaknesses.

Visionary Leadership - Acts in accordance with vision. Communicates vision and gains commitment. Creates a clear, compelling vision. Displays passion and optimism. Mobilizes others to fulfill the vision.

Other Requirements: Must have direct experience with both (Opera and Micros)

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.

**Radiate Hospitality is an EOE M/F/D/V**

Hotel Shattuck Plaza
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