What We Look For...

We are in search of a friendly, customer service oriented Reservations Agent who, through our phone support services and reservations systems, can provide quality guest service to our internal and external hotel guests.

What We Offer...

• Competitive wages & benefits (FT)(Including Medical, Dental, Vision, Life, Commuter programs)
• Easy commute- 1 block from Downtown Berkeley BART Station, AC Transit Stop
• Discounts within our portfolio hotel/ Free food during shifts / 50% on off hours
• Excellent growth and training opportunities

The Key Responsibilities

• Review arrivals & departures to make sure the front desk has set up the billing correctly, routing is accurate and prepaids are charged.
• Manage incoming reservation requests via (Email, phone, sales Dept, walk-in)
• Daily balance of the house to ensure stay-thru reservations can be made and ensure the proper inventory balance is correct
• Help manage the following OTA's and other property programs (Hotel Tonight, Rate of Day, Stay-over)
• Ensure OTA requests are properly communicated to front Desk
• Reconcile (Onyx travel agent platform, Expedia, Booking.com and ihotelier)
• Assist accounting with deposits
• Enter rooming lists and set up billing. Create links for groups. Assign PM Accounts.
• Assist Group sales with group requests, rates, reservations, and email requests
• Create "Rooms Only" resume and send out to all staff weekly
• Attend the following meetings (Daily, BEO, Resume, Group Pick up)
• "Group-Pick Up" meeting would be driven by the reservation's agent (own the meeting - running the reports, ensuring that it happens each week, taking the notes and completing the changes in Opera per the decision of the meeting)
• Operating hotel switchboard, telephone program, two-way radios, hotel ordering system.
• Anticipate and recognize individual guest needs
• Make an acknowledgement before transferring or connecting a call
• Answer all incoming calls, greeting guests in the defined manner, taking orders for room reservations, directing calls to the appropriate guest room or hotel personnel
• Enter guest requests & reservations into Opera.
• Must be able to remain calm and communicate clearly with guests, management, and colleagues in the event of an emergency
• Operate PBX as the main command centre in the event of an emergency
• Be aware of daily and future events for the hotel, restaurant, and special events.
• Follow hotel grooming and dress standards, minimize safety hazards by following all safety rules and procedures.
• Must have a flexible schedule to be able to work a variety of shifts in a variety of positions.
• Keep your Manager promptly and fully informed of all problems or unusual matters of significance.
• Perform all duties and responsibilities asked of you in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Perform any other job duties as requested by your supervisors, GM, Planning Committee Member, or the Manager on Duty.

Qualifications

Previous front desk, reservations, and/or hospitality experience highly preferred

Be Bold. Apply Now.

*Radiate Hospitality is an Equal Opportunity Employer*