Hotel Shattuck Plaza
  • 16-Aug-2017 to 16-Nov-2017 (PST)
  • Berkeley, CA, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Life & 401k

Who We Are...

Since 1973, BPR has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The BPR team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, BPR is a company of 600 employees, with thirteen lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by BPR Properties, The Hotel Shattuck Plaza is a 199-room boutique hotel located in Downtown Berkeley, less than a 2 minute walk to the lively campus of the University of California Berkeley. The Hotel Shattuck Plaza welcomes its employees into its newly redesigned historic style with the perfect mix of contemporary design and vintage charm. To add to the flavor, the Hotel Shattuck Plaza proudly features FIVE, a lively restaurant serving California cuisine and creative cocktails that celebrate the local harvest and culture.


What We Look For...

We are in search of a friendly, customer service oriented Reservations Agent who, through our phone support services and reservations systems, can provide quality guest service to our internal and external hotel guests.


The Key Responsibilities:

  • Meet and exceed guest and team member expectations by providing Legendary Service and team work.
  • Operating hotel switchboard, telephone program, two-way radios,  hotel ordering system.
  • Greet all callers with a warm and sincere greeting.
  • Anticipate and recognize individual guest needs.
  • Pass on requests in a timely and accurate manner to appropriate colleagues.
  • Answer all incoming switchboard calls, greeting callers in the defined manner, directing calls to the  appropriate guest room or hotel personnel.
  • Be aware of daily events, restaurant, entertainment and special events in hotel area.
  • Operate PBX as the main command center in the event of an emergency.
  • Update all reservations comments and alerts.
  • Assist the Front Desk with miscellaneous tasks such as but not limited to: filing, copying, word processing.


The Model Qualifications:

  • Previous front desk, reservations, and/or hospitality experience preferred.





Be Bold. Apply Now.



Like what you see? If interested, please apply now to be considered for this position.



**BPR Properties is an EOE M/F/D/V**

Hotel Shattuck Plaza
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